JMF Mobile FinanceFor mobile shops

Delete your account

Delete your JMF account and data

For the JMF Partner and JMF Finance apps, by Jahan Mobile Finance Pvt. Ltd. Email us to delete your account. You don’t need to use the app.

Send your deletion request to

admin@jahanmobile.in
Write the email Call +91 96782 59925

How to ask

  1. Email admin@jahanmobile.in with the subject “Delete my JMF account”.
  2. Include which app you use (JMF Finance or JMF Partner), your full name and your registered mobile number. Shops should also include the shop name.
  3. We will call or send an OTP to your registered mobile number to confirm it is really you.
  4. We will reply within 7 working days and complete the deletion within 30 days. You will get an email when it is done.

What we delete

  • Your login, so you can no longer sign in to the app.
  • Your profile details that the law does not require us to keep, such as your email, profile photo and app settings.
  • Notification tokens and login history.
  • Any application you started but that was never approved, with its photos and documents.

What we must keep, and for how long

Indian law requires lenders to keep KYC and transaction records. We keep the following for five years after your last loan, deposit or EMI is closed, and then delete it:

  • KYC details and documents (name, address, date of birth, Aadhaar and PAN details and photos)
  • Loan, deposit and EMI records, payments, receipts and signed agreements, including guarantor and nominee details

During that time, this information is kept locked away and is used only to meet legal, tax and audit requirements.

If you still owe money

We can delete your login, but we cannot close an active loan, deposit or EMI because of a deletion request. Amounts due stay payable. On a phone bought on EMI, the JMF device app stays installed until the last EMI is paid. After that, the phone is released and the app can be removed.

Deleting only some data

To remove only part of your information, such as an old photo, an email address or a nominee you no longer want, write to the same email address and tell us what to remove.

Questions? See our privacy policy or contact us.